Rolex Tower 12F - Sheikh Zayed Rd
DIFC - Dubai - United Arab Emirates


+1 951 842 5446

info@AsianAmericanDreams.com

FME, Inc. - Technical Support Overview


1. Introduction: FME, Inc. provides comprehensive technical support to ensure clients’ solutions run smoothly and efficiently. Our support team specializes in blockchain technologies, crypto exchanges, AI, and IoT, providing assistance across various platforms like Ethereum, Binance BSN, SUI, Solana, and more.

2. Support Channels:

  • Email Support: Reach out at support@fmeinc.com for inquiries.
  • Phone Support: Call us directly at [support number].
  • Live Chat: Access real-time support via our website's chat feature.
  • Customer Portal: Log in to your FME, Inc. account for ticket submission, tracking, and service history.
 

3. Support Levels:

  • Standard Support: Available to all clients, includes general troubleshooting, platform updates, and essential maintenance.
  • Priority Support: For enterprise clients, includes expedited response times, dedicated account managers, and in-depth issue resolution.
  • Custom Support Plans: Tailored for specific client needs; available upon request.

4. Response Time SLAs:

  • Level 1 (Critical Issue): Response within 1 hour. Applies to complete system failures or security breaches.
  • Level 2 (High Priority): Response within 4 hours. Includes major issues affecting core functionalities.
  • Level 3 (Standard): Response within 24 hours. General queries or minor disruptions.
 

5. Technical Support Services:

  • Blockchain & Cryptocurrency Support: Token creation, smart contract troubleshooting, and blockchain integration.
  • Crypto Exchange Maintenance: Support for exchange operations, regulatory compliance, and cybersecurity measures.
  • AI & IoT Assistance: Guidance for integrating AI/IoT solutions, ongoing support for operational monitoring, and performance optimization.

6. Knowledge Base & Training:

  • Documentation Access: Comprehensive guides, tutorials, and best practices are available on our Knowledge Base.
  • Training Sessions: Onboarding and advanced training sessions tailored for client teams.

Crytocurrency Token & Coin

Crypto Token

crypto token is a digital asset on a blockchain that represents value, utility, or ownership within a specific platform or ecosystem. Tokens can be used for various purposes, like accessing services (utility tokens), representing assets (security tokens), or enabling governance in decentralized projects. Unlike cryptocurrencies like Bitcoin, tokens often rely on existing blockchain platforms, such as Ethereum, and are created through smart contracts, making them flexible for diverse applications.

Crypto CEX

crypto CEX (Centralized Exchange) is a digital platform where users can buy, sell, and trade cryptocurrencies. Operated by a central organization, CEXs like Binance and Coinbase offer high liquidity, user-friendly interfaces, and support for fiat-crypto trading pairs. Unlike decentralized exchanges (DEXs), CEXs control users’ assets, requiring trust in the platform's security and policies.

Crypto DEX

crypto DEX (Decentralized Exchange) is a peer-to-peer platform for trading cryptocurrencies without a central authority. DEXs, like Uniswap or PancakeSwap, allow users to retain control of their assets, trading directly from their wallets. They operate on smart contracts, enhancing transparency and reducing reliance on intermediaries, though typically offering lower liquidity and fewer fiat options than centralized exchanges (CEXs).

LAN-Basics

50%

Dynamic Data

70%

Port Forward

90%

Solve problems

85%

Program

98%

Give us a call! 0123 - 456789